Reporting to the Senior Director, Education, the Learning & Development Coordinator provides timely curriculum development, coordination, rollout, and support for Passive House Canada’s virtual and in-person training and educational activities.

The goal is to ensure that the organization develops new and updated programs/courses meet our growing education needs and launch in a flawless manner to the intended audience. The Learning and Development Coordinator should be able to multi-task across various projects and tasks as needed, work independently, has the ability to build strong relationships, and is able to shift gears at a moment’s notice. Preference will be given to applicants living in the Greater Victoria area.

Why you might be excited about us

We’re solving a global problem and want to help minimize carbon footprints and mitigate climate change.

Our headcount is small and talent dense so you can contribute efficiently and effectively.

You’ll be able to work remotely. We don’t micro-manage and will create an environment where you can do great work.

We’re a small, collaborative team.

You’re a hands-on kind of person and like to make a difference.

Why you might not be excited about us:

We’re a small company, so if you like more established companies, it’s not quite the right time.

This role will have broad responsibilities and may not be perfectly defined. You’ll be expected to bring your own experience and perspective to do the right things and make suggestions if you think things should be done differently.

If you want to be a manager with individuals to delegate to. This is an individual contributor position first and foremost for the time being.

If you want all the benefits that come with more established, for-profit companies. Eg top-end comp, free drinks/lunches.

Key Responsibilities

  • Works collaboratively to support the planning, development, implementation of training and education programs.
  • Assists with management of PHC’s learning management system (LMS) by creating course shells; maintaining instructor information; setting up and managing master schedules, course schedules, course registration and completion. Provides user support, liaises with PHC’s IT staff on escalated systems issues, and acts a point of contact for the LMS.
  • Gathers and summarizes information from Passive House Canada and the broader network regarding existing training programs and the need for future training programs for competency development.
  • Supports the creation, maintenance and standardization of all training and orientation programs and materials and assessment tools to the extent possible, including the creation and roll out of new training materials and documentation related to new releases, updates or changes.
  • Liaises with instructors/presenters and subject matter experts (SMEs) to address questions and support seamless delivery of service.
  • Assists with content curation by conducting research on specific topics, documenting sources, developing visuals, preparing and conducting surveys, and analyzing data.
  • Plans and manages the delivery of training sessions, provides regular updates to the Lead regarding the progress and brings forward any areas of concern requiring leadership attention, direction and support.
  • Manages learner questions and concerns, and produces correspondence related to educational opportunities for learners.
  • Supports logistical activities for events by booking rooms, venues, virtual sessions, sending out notifications and arranging for equipment and other resources. Provides technical support for digital venues.
  • Acts as a key liaison
  • Supports the evaluation of the effectiveness of training programs, activities and resources by analysing learning outcomes, and developing and using evaluation tools.
  • Performs test run of the curriculum in LMS ahead of the actual delivery to identify any areas requiring further refinement, to ensure seamless learning experience for learners.
  • Provides end user support in the learning environment, including assisting with troubleshooting, identifying options and implementing appropriate action as per team processes including escalations, learners requiring additional support or rescheduling.
  • Generates reports, analyzes waitlists, program requests, attendance data and participant survey feedback to support educational planning and service delivery.
  • Promotes awareness of PHC training and education activities and initiatives by developing and disseminating marketing and promotional materials both online and in print.
  • Maintains database of instructors/presenters, makes travel arrangements, and processes payment of invoices and other expenses. Orders materials and supplies as required.

Qualifications

  • Bachelor’s Degree in Adult Education, Instructional Design, Organizational Development or a related field
  • 2-3 years of experience preferred
  • Previous experience working with learning management systems is an asset.
  • Experience with Passive House or other high-performance, net-zero building standard is an asset

Skills and Competencies

  • Knowledge of issues related to adult learning, education material development and coordination.
  • Ability to communicate effectively, both verbally and in writing, with people from all levels of the organization and community.
  • Ability to prioritize, multi-task and problem-solve in a fast-paced environment, and effectively manage deadlines.
  • Ability to work and learn independently with minimal supervision, as well as collaborate as part of a larger team.
  • Proven attention to detail.
  • Strong organizational and interpersonal skills.
  • Demonstrated proficiency with Microsoft Office Suite.

Physical Requirements

  • Sit for long periods of time
  • Talk and hear
  • Perform fine motor, hand and finger skills in the use of a keyboard, mouse, telephone, or writing
  • Ability to stand; walk; and reach with arms and/or hands.
  • Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus

About Us

Founded in 2013, Passive House Canada is a national non-profit professional association advocating for the Passive House high-performance building standard. We advocate for the Passive House Institute and supportive standards to inform, train and support industry, governments, and owners, in Canada and internationally, with a whole-building approach that minimizes carbon footprints, mitigates climate change, and creates climate resilient buildings.

Our mission is to make the Passive House standard of building performance understood, achievable, and adopted by government, industry, professionals, and the public across Canada through education, advocacy, events, and building projects.

How to Apply

Please submit your resume and cover letter in one PDF to [email protected]. We believe diversity drives innovation which guides our values and success. Our job postings are a point of discussion rather than an absolute requirement. No matter your personal background or experience, we strive to hire the best person. We encourage everyone interested in our industry to apply. We celebrate multiple approaches and points of view, so don’t wait! We look forward to reviewing your application.

No phone calls please. While we appreciate all responses, only candidates under consideration will be contacted. Please note that only those already entitled to work in Canada legally need apply.